How Do Amazon Lockers Work? Easy Pickup & Returns Guide

In an era where convenience and efficiency are the highest forms of luxury, Amazon Lockers are a great way to manage your online shopping orders without having to worry about staying home for a parcel or missing your delivery slot. But how exactly do they work? In the following guide, we’re going to take a look into the workings of Amazon Lockers, offering you a better understanding of this innovative service designed to streamline your shopping experience. Let’s dive in!

What are Amazon Lockers?

Amazon Lockers are self-service kiosks where customers can securely pick up and return Amazon packages at their convenience; these lockers are strategically located in various public places such as shopping centres, garages, and supermarkets, and serve as an alternative to traditional home delivery.

Note: if you’re an Amazon seller and want to make sure your products are eligible for Amazon Lockers, you can reach out to our Amazon agency for advice, assistance and guidance.

How Do Amazon Lockers Work for Pickup?

Not sure how the delivery process works? Let’s take a look:

Selecting Amazon Locker as a Delivery Option

When placing an order on Amazon, you should have the option to choose an Amazon Locker location as your delivery address. After completing your purchase, Amazon sends the package to the selected locker, rather than your home address.

Receiving the Pickup Code

Upon the package's arrival at the locker, Amazon will send you an email notification with a unique six-digit code, which is essential for accessing the locker and retrieving your package.

Retrieving the Package

To pick up the package, you can simply enter the provided code at the locker's touchscreen interface, or scan the barcode included in the delivery confirmation email, if there is one. This action prompts the corresponding locker door to open, allowing you to collect your package. Simple!

Benefits of Using Amazon Lockers

Convenience and Flexibility

Amazon Lockers offer unparalleled convenience, especially for customers with unpredictable schedules or those living in areas where home deliveries can be challenging. The flexibility to pick up packages at a time and place that suits individual needs is a significant advantage - and it’s even great for sellers who use Amazon FBA! Thinking of becoming an Amazon seller? Check out our guide to learn about Amazon FBA and how locker deliveries can help grow your business.

Enhanced Security

For customers concerned about the security of their packages, Amazon Lockers provide a safe and secure alternative to doorstep delivery. Plus, the risk of package theft or damage due to weather conditions is significantly reduced.


Another benefit of Amazon Lockers is that it’s also an eco-friendly choice; consolidating multiple deliveries into a single location reduces the carbon footprint associated with individual home deliveries.

Locations and Availability

Amazon Lockers are available in thousands of locations across various cities and towns in the UK, so there’s no postcode lottery involved; most locations are chosen for their ease of access and convenience, so customers can easily incorporate package pickups into their daily routines.

Amazon Locker Returns Process

Amazon Locker at UK petrol station

Initiating a Return

To return an item using an Amazon Locker, begin by visiting the 'Your Orders' section on the Amazon website or app. Select the item to be returned and choose the Amazon Locker return option. Amazon will provide a drop-off code and direct you to the nearest Locker location accepting returns.

Returning the Item

At the Locker, enter the drop-off code on the locker's screen. A door will open for you to place your item inside. Once the item is securely in the locker, close the door to complete the return process. Amazon will then handle the rest, ensuring a hassle-free return experience.

Are Amazon Lockers Safe? Security Measures and Safety

So, are Amazon Lockers safe? The answer is yes! Amazon Lockers are equipped with robust security measures, and each locker is constructed with durable materials and designed to safeguard packages from theft, damage, or weather-related issues.

Plus, Amazon also prioritises customer privacy; the unique pickup and drop-off codes ensure that only the intended recipient or sender can access the locker, maintaining confidentiality and security of the transactions.


Is there a fee for using Amazon Lockers?

No, there is no additional fee for using an Amazon Locker. This service is provided as a free, alternative delivery option for Amazon customers.

How secure are Amazon Lockers?

Amazon Lockers are highly secure. Each locker is equipped with a unique access code system, ensuring that only the customer who made the order can open the locker containing their package.

Can I return any item to an Amazon Locker?

Most items purchased on Amazon can be returned via an Amazon Locker, provided they meet the size and weight restrictions. However, it's always best to check the specific return policy for each item, as some exclusions may apply.

How do I know if Amazon Locker delivery is available for my order?

When you check out on Amazon, you can select “Your Amazon Locker” as the delivery address. If the service is available for your order, you'll be able to choose from a list of nearby locker locations.

Can someone else pick up my package from the Amazon Locker?

Yes, you can allow someone else to pick up your package; to do this, simply share the unique pickup code with them. However, it's important to only share this information with someone you trust, as Amazon is not responsible for packages once they’ve been picked up from the locker.

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